Customer Service

Contact Us
McMenamins appreciates your business! If you have any questions about your order, please contact us:

(503) 492-5499 (in Oregon) 
(800) 669-8610 x299 (elsewhere) 
E-mail: onlineshop@mcmenamins.com 
Please add our email to your address book so you can receive order confirmations and messages about your order.

Payment
We accept Visa, Mastercard and American Express

Order Processing
Orders are processed, packed up and shipped out from Troutdale, Oregon by Tawni and her helpers. 

Here’s what happens: You place an order, a cheer goes up around the world (but especially at McMenamins), you receive a confirmation email shortly after placing your order, your goods ship within 3 business days and when they do a shipping notice with tracking number is emailed to you (who knew email could be so fun?!). 

With the exception of orders shipped via USPS, all orders require a street address as other shippers are unable to ship to P.O. boxes.

Shipping
We ship via UPS and USPS and offer a variety of service levels from Ground to Next Day Air. Simply select the service level you'd like during checkout and we'll take care of the rest! Please keep in mind our Order Processing time when choosing shipping options, as it can take up to 3 business days to process before being picked up for shipping.

Estimated shipping times for USPS: 

  • First class: 3-4 days  
  • Priority: 1-2 days 

Estimated shipping time for UPS Ground: 5 days*
*During the holiday season, UPS Ground does not adhere to 5-day shipping, only 3-day select and higher shipping. 

Please note:

  • Pick-up day by shipping services does not count towards your shipping time.
  • We cannot be responsible for shipping delays due to acts of nature.

Return Policy
Sales receipts or packing slips are required for any return. We'll credit or refund the value of the merchandise back to the original form of payment. Unfortunately, we cannot refund shipping and handling fees unless we sent the incorrect item or it arrived damaged. If you cancel your order after the item has been shipped, shipping and handling costs will not be refunded. Please allow a minimum of 10 days for us to receive and process your return. Adjustments to credit cards should appear within two billing cycles.

For returns or exchanges by mail: 

  1. Enclose the sale receipt or packing list that came with your order.

  2. If it is an exchange, enclose a note or letter in your package containing the following information: 
    Name
    Address
    Daytime phone number 
    A list of the items you are returning and list of items you want in exchange

  3. Mail the merchandise to: 
    McMenamins Online Shop 
    2126 SW Halsey St.
    Troutdale, OR 97060

For in-store returns or exchanges at any of our McMenamins Gift Shops: Edgefield, Grand Lodge, Kennedy School, Hotel Oregon, Olympic Club, Old St. Francis School, Chapel Pub, Crystal Hotel, Gearhart Hotel, Anderson School, Kalama Harbor Lodge and Elks Temple.  

Just bring in your items, sale receipt or packing list that came with your order and shop the store for new ones! Or we'll refund the value of the merchandise back to the original form of payment (excluding delivery and handling charges, unless we sent the wrong item or it arrived damaged). If you don't have your sale receipt or packing list that came with your order we will exchange the items you are returning at their current value.  Please Note: some items purchased online are not sold in all of our Hotel Gift Shops.